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Contents
Nucleo Commerce
Nucleo Commerce runs your omnichannel operation from one workspace: orders, store operations and customer care. It brings together what used to be OMS, POS and Customer Care (ex Desk).
Getting started with Commerce
Find your way around Nucleo Commerce and understand what your role lets you do.
OverviewStores
Follow the stock and the transfers of your store network, read from Shopify, and act on what didn't arrive as expected.
- Stores and locations
- Store stock
- Inventory counts
- Transfers and movements
- Receiving a transfer
- Transfer alerts
Customer care
Work customer cases together: internal tickets between customer service and operations, and the requests your customers send to your helpdesk.
- Customer care overview
- Teams and roles in Customer care
- Opening a ticket
- Ticket statuses
- Working a ticket
- Solving and closing tickets
- Customer requests
- SLA and notifications
- Dashboard and analytics
- Customer care configuration