Transfer alerts
Alerts is where Stores does its real work on transfers: instead of re-reading lists, you get one entry for each thing that needs attention. Alerts are worked out automatically from the movements — nobody has to report them — and always reflect the movement as it is now.
You find it under Commerce > Stores > Alerts. Every role can read it.
Alert types
| Type | Raised when | Units column |
|---|---|---|
| Short | A completed transfer has fewer units than expected. | Units missing at receipt. |
| Not found | Expected units weren't found in the shipment. | Units not found. |
| Over | A completed transfer has more units than expected. | Extra units received. |
| Off-list | Items arrived that weren't on the packing list. | Units received off the list. |
| Overdue | A transfer is still in transit 24 hours after its expected arrival day. | Units on the transfer. |
| Partial | A transfer in transit has been received only in part. | Units still missing or extra. |
Read the alerts page
At the top, three counters: Open alerts, Overdue and Resolved. Below, the list — open alerts first, most recent on top, 50 per page by default:
| Column | What it shows |
|---|---|
| Alert | The type badge and a short description, such as 3 units missing at receipt. |
| Transfer | The transfer reference, with its type underneath. |
| Store | The store affected: the destination store, or the origin store for a return. |
| Units | How many units the alert is about. |
| Raised | When the alert was raised. An Overdue alert is raised when the 24 hours pass, not when the transfer was created. |
| Status | Open or Resolved. |
Click the Units or Raised column header to sort by it.
Work through your alerts
Steps
- In Nucleo, go to Commerce > Stores > Alerts.
- Optional: in the Search and filter bar, search by transfer reference, location or description, or add a filter on Type, Store or Status.
- Click an alert. The row opens and shows the route, from origin to destination, and when the alert was raised:
- For a Partial alert, it also lists the products of that transfer still missing or in excess, with Expected, Received, Missing and Extra.
- Click View transfer to open the movement, where you see the lines involved and can record why units were not found.
Caution
Agents and Admins also see Mark as resolved on an open alert, with a confirmation. The change isn't saved: the alert is open again when you reload the page, and colleagues never see it as resolved. To close an alert for good, fix its cause in Shopify — the alert follows the movement.Considerations for alerts
- Alerts follow the movement. When the goods of a partial or overdue transfer are received in Shopify, its alert changes on the next sync.
- Alerts are shown only in Nucleo. There are no alert emails, whatever the Notifications tab of the Stores settings shows: check Alerts as part of the store routine. See Stores settings.
- An overdue alert needs an expected arrival date on the transfer. Set it in Shopify when you create the transfer.