Inventory counts
Stock counts is where a store runs a physical count: one count per location, organized in zones — the floor, the stockroom, the window — then compared with the stock in Shopify before the counted quantities are written back. You find it under Commerce > Stores > Stock > Stock counts; the page is called Inventory count.
Caution
Stock counts are an early version. Counts are kept only in your browser session: if you close the tab or switch device they're lost, and colleagues don't see them. In a new session the list also shows a few example counts that aren't yours. Update on Shopify, on the other hand, writes real stock to your Shopify location. Before using counts for a real stock take, plan it with the Nucleo team.How a count works
| Step | What happens |
|---|---|
| New inventory count | You choose the Location and the Type — Full for the whole store, or Partial (cycle) for a subgroup such as Men, Women or Accessories in Subgroup (optional) — then click Create count. The Staff member is you. |
| Count by zone | You scan barcodes, or type in Search or scan products, into the active zone; each scan adds one unit. Add zone starts another zone. |
| Reconciliation | Counted against the quantity on Shopify, variant by variant. A non-zero Δ is the adjustment that will be written. |
| Complete count | The button at the top of the count. It locks the count, which can't be reopened. |
| Force update inventory | In More actions, once the count is completed. After you confirm with Update on Shopify, it writes the counted quantities to the location in Shopify. It can be done only once. |
What Update on Shopify changes
| Type | What is written to Shopify |
|---|---|
| Full | Every product of the location. Items still in stock in Shopify but not in the count are set to zero. If a counted item isn't found on Shopify, nothing is sent: Nucleo lists the missing SKUs and the count stays ready to send. |
| Partial (cycle) | Only the items you counted. Counted items not found on Shopify are skipped and listed in the result. |
Caution
Update on Shopify changes live stock and can't be undone from Nucleo. A Full count with a zone left uncounted sets that stock to zero.