Platform basics

Signing in

Nucleo lives at app.nucleoplatform.com. One account signs you into every module you have access to — there is nothing separate to register for per module.

With email and password

1. Go to app.nucleoplatform.com.
2. Enter your work email and password. Use the eye icon to double-check what you typed.
3. Click Sign in — you land on the workspace selector.

With Google single sign-on

If your workspace has Google SSO enabled, click the Google button on the sign-in page and pick your work account. SSO signs in existing Nucleo accounts only — it matches your Google account to your Nucleo account by email address. There is no self-signup: if you don't have an account yet, ask your workspace admin to create one.

Forgot your password?

1. Click "Forgot password?" on the sign-in page.
2. Enter the email associated with your Nucleo account and submit.
3. If an account exists for that address, a one-time reset link lands in your inbox within a minute.
4. Follow the link to choose a new password, then sign in as usual.

Your profile & language

Open Settings from the sidebar to manage your account. The Profile tab shows your identity card: name, work email, your role in the workspace and your avatar.

Your interface language is set when your account is created — Nucleo's interface ships in English first, with more languages arriving over time — and you can update your name and language from your profile.

Appearance

Below your profile you'll find the theme picker: Light, Dark or System. System follows your operating system's setting automatically. The choice applies across the whole shell, whatever module you're in.

Workspaces & switching

After signing in you choose a workspace — one card per module you have access to, such as PIM, DAM or BI. Click a card and you're in.

Switching module

You never need to sign out to move between modules. The current module sits at the top of the sidebar navigation — click it and the other workspaces unfold right below. Pick one and the shell switches, keeping you signed in throughout.

Switching organization

If you work with more than one organization or store, the switcher at the very top of the sidebar shows which one the whole app is operating on. Click it to change: every page immediately reflects the newly selected organization. With a single organization the card is simply a label — no menu to trip over.

Inviting users

Workspace administrators create accounts for new teammates — there is no public signup. When creating a user you choose how they get their credentials:

• Invite by email — the new user receives a "Your Nucleo account is ready" email with a link to set their own password. The link is valid for a limited time; after setting the password they sign in normally.
• Set a password directly — useful for service accounts or when onboarding someone in person. The user can change it later, or recover it any time with "Forgot password?".

1. Open the user administration area and click to add a new user.
2. Enter their name and work email.
3. Choose invite-by-email or set an initial password.
4. Assign the organizations and modules they should access, with a role per module.
5. Save — if you chose the invite, the email goes out immediately.

Roles & permissions per module

Access in Nucleo is granted per module, per organization. A teammate can be an Editor in the PIM for one organization and a Viewer in the DAM for another — each grant is independent, so access always mirrors what people actually do.

The standard roles

• Owner — full control of the module, including its most sensitive settings.
• Admin — manages the module's configuration and its users' day-to-day.
• Editor — creates and edits content, but doesn't touch configuration.
• Viewer — read-only access: browse, search and export where allowed.

Some modules refine this further with roles tailored to their domain — the Hub, for example, uses a finer-grained set for sales teams. Your module's documentation covers any module-specific roles.

The shell & navigation

Every module lives inside the same shell, so what you learn once applies everywhere:

• Sidebar — the organization switcher on top, then the module switcher, the module's main navigation, and a system section (Configuration, Settings) at the bottom.
• Topbar — the global search. Press Cmd+K (Ctrl+K on Windows) from anywhere to jump straight into it.
• Page header — each page carries its own title and actions; the buttons you need live on the page you're on, not hidden in global chrome.

Views are deep-linkable: filters, tabs and open records are reflected in the URL, so sharing your address bar with a teammate shows them exactly what you're looking at.

Getting help

Three places to look when you need information or something seems off:

• Status — status.nucleoplatform.com shows the live health of every Nucleo service. Check it first if something looks unreachable.
• Changelog — changelog.nucleoplatform.com lists what's new, improved and fixed across all modules, updated as features ship.
• Docs — you're reading them: docs.nucleoplatform.com covers every live module.

For account questions — access, roles, resetting a colleague's password — your workspace administrator is the fastest route. For anything else, reach the Nucleo team through the contact form on nucleoplatform.com.